Exchange & Return Policy

Exchange & Return Policy – FROZI.in

At FROZI Trendz (FROZI.in), we strive to provide our customers with quality products and a satisfying shopping experience. We follow an Exchange Only Policy. No refunds will be provided under any circumstances, subject to the terms and conditions mentioned below.

1. Exchange Eligibility

  • Customers must report any exchange request within 24 hours of receiving the order by emailing Info.frozitrendz@gmail.com.

  • Once the exchange request is approved, the product must be couriered to our return address within 2 days (48 hours) from the date of delivery.

  • The product must be unused, unworn, unwashed, with all original tags attached and in its original packaging.

  • The original invoice or valid proof of purchase must be provided.

  • Exchange requests submitted after 24 hours of delivery, or products dispatched after the 48-hour return window, will not be accepted.

2. Return Shipping Address

After your exchange request has been approved by our team, please courier the product to the following address:

FROZI Trendz
404, Creation Plaza 1, Near Archan School, New Bombay Market Road, Surat – 395011 India.

Please contact our customer support team before sending any product back. Unauthorized returns may not be accepted.

3. Return Courier Charges

  • Customers must arrange the return courier themselves.

  • All return shipping charges must be borne by the customer.

  • FROZI Trendz will not be responsible for any loss, delay, or damage during return transit.

  • Customers are advised to use a reliable courier service and retain the shipment tracking details until the product reaches us.

4. Exchange Process

  • Once we receive the returned product, our quality control team will inspect it.

  • If the product meets all exchange eligibility conditions, the exchange will be processed.

  • Products that are used, worn, washed, damaged, missing original tags, or not returned in their original condition will not be eligible for exchange.

  • Exchange approval is subject to product inspection and availability of the replacement product.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery by emailing Info.frozitrendz@gmail.com.

Please include the following details in your email:

  • Order number.

  • Clear photographs of the product and any visible damage.

  • A parcel opening video, preferably recorded continuously from the sealed parcel to the product inspection.

Our team will review your complaint and guide you through the next steps. Each request will be assessed based on the details and evidence provided.

6. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale or clearance items.

  • Customized or personalized products.

  • Gift cards.

  • Products returned without prior approval.

  • Products damaged due to misuse, improper handling, or negligence by the customer.

7. Strict No Refund Policy

FROZI Trendz follows a Strict No Refund Policy.

  • Refunds are not available for prepaid or Cash on Delivery (COD) orders.

  • Order cancellations, returns, or dissatisfaction with a product do not automatically qualify for a refund.

  • Only exchanges will be considered when the product meets the eligibility conditions outlined in this policy.

  • Any applicable exceptions required by law will be handled in accordance with applicable laws and regulations.

8. Contact Us

For exchange requests, damaged or incorrect product complaints, or any questions regarding this policy, please contact us:

Brand: FROZI Trendz
Website: https://frozi.in
Email: Info.frozitrendz@gmail.com
Contact Number: +91 91067 81824

We appreciate your trust in FROZI Trendz and thank you for shopping with us.