Terms & Conditions

By using the Frozi website (www.frozi.in or applicable domain), you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.


1. Use of Website

  • This website is intended for users who are at least 18 years old.

  • You are responsible for ensuring the accuracy of your account information.

  • Any misuse of the website, including fraudulent activity, is strictly prohibited.


2. Product Information

  • All products displayed are subject to availability.

  • We strive to display product colors accurately, but slight variations may occur due to screen differences.

  • Prices are subject to change without prior notice.


3. Orders & Payments

  • Orders will be processed only after full payment is received.

  • Frozi reserves the right to cancel any order due to unforeseen issues (e.g., pricing errors, stock unavailability).

  • In such cases, the full amount will be refunded.


4. Exchange & Return Policy

Please refer to our Exchange & Return Policy for details.
Frozi strictly follows a No Return – Exchange Only policy, with mandatory unboxing video proof.


5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier or location issues.

  • Frozi is not liable for delays caused by third-party logistics partners.


6. User Content & Reviews

  • Any content (e.g., reviews, photos) submitted to Frozi can be used for marketing purposes.

  • Abusive, offensive, or misleading content will be removed.


7. Intellectual Property

  • All website content, including images, text, and logos, is the property of Frozi and may not be used without permission.


8. Limitation of Liability

  • Frozi is not responsible for any direct, indirect, or incidental damages caused by the use or inability to use our products or website.


9. Privacy Policy

Please refer to our Privacy Policy to understand how we collect and use your data.


10. Changes to Terms

Frozi reserves the right to modify these Terms & Conditions at any time. Continued use of the site implies acceptance of the updated terms.