Shipping & Delivery Policy

We at Frozi are committed to ensuring your order reaches you safely and on time. Please read our shipping and delivery terms carefully before placing your order.

1. Order Processing Time

  • Orders are processed within 1 to 3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

 

2. Estimated Delivery Time

Delivery times may vary based on location:

  • Metro Cities: 3 – 5 working days

  • Other Areas: 5 – 8 working days

  • Remote or Rural Areas: Up to 10 working days

Please note: These are estimated timelines. Unexpected delays may occur due to courier issues, weather conditions, or high order volume.

 

3. Shipping Charges

  • Shipping charges (if any) are mentioned at checkout.

  • Free shipping may be offered during promotions or on select products.

 

4. Order Tracking

  • Once your order is shipped, a tracking link will be shared via email, SMS, or WhatsApp.

  • You can use this link to track your delivery in real-time.

 

5. Delivery Areas

  • We currently deliver across India.

  • International shipping is not available at the moment.

 

6. Address & Contact Accuracy

  • Please ensure that your shipping address and contact details are correct when placing the order.
  • Frozi is not responsible for delays or failed deliveries due to incorrect or incomplete information.

 

7. Missed or Failed Deliveries

If the courier is unable to deliver due to your unavailability:

  • Re-attempts may be made by the courier partner.

  • If returned to us, re-shipping charges will apply for re-delivery.

 

8. Damaged or Tampered Packages

If your package appears damaged or tampered, please: